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What shipping methods are available?
At Gruppo de Luz, we offer several shipping options, including standard shipping and express shipping. Available shipping methods may vary depending on your location and the size of your order. During checkout, you can review the available shipping options and choose the one that best suits your needs.
Do you ship internationally?
Yes, at Gruppo de Luz we ship internationally. We supply various countries around the world. During checkout, you can select your country and view the corresponding shipping costs.
How long will it take to receive my package?
The delivery time of your package may vary depending on your location and the shipping method chosen. Generally, we aim to deliver your order within 2 business days of shipment. Once your order has shipped, you will receive an email containing a tracking number so you can track the status of your delivery.
Payments
What payment methods are accepted?
You can pay with us using iDEAL, Klarna (post-payment) and by bank transfer.
Is buying and paying online safe?
Yes, online payment is secure at Gruppo de Luz. We use secure payment methods such as iDEAL and Klarna, which meet the highest security standards to ensure the confidentiality of your data.
Orders and returns
How do I place an order?
To place an order with Gruppo de Luz, simply visit our website and add the desired product to your shopping cart. Then you can check your order and select the desired payment method. Once your payment is complete, you will receive confirmation of your order via email.
How can I cancel or change my order?
Do I need an account to place an order?
No, you do not need an account to place an order with Gruppo de Luz. You can easily checkout as a guest and place your order.
"How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and instructions for tracking your order. You can also log into your account on our website to view the status of your order.
How can I return a product?
If you wish to return a product, please contact us at Retour@gruppodeluz.nl within [aantal dagen] of receipt to arrange a return. Please ensure that the product is returned in its original condition and packaging. Once we have received and verified the returned product, we will proceed to refund or exchange according to our return policy.
